TietoEnator

HVB Direkt gives active and individual customer care

Long-term active customer care can only function through high-quality, personal care. Predictive-dialling systems provide the necessary efficiency in outbound campaigns in the competitive world of banks. To ensure that customers feel they are well looked after and are not being disturbed, HVB Direkt has produced a solution with TietoEnator for efficient campaign management.

Pension information lives on the web

As required by law, this year a pension statement will be mailed to all employees and entrepreneurs between the ages of 18 and 67. Ilmarinen was among the first to make sure that the same information is available on the web – clearly organized and easily corrected.

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